Posted on Jun 10, 2013 in News

For over thirty years, Price Manufacturing has provided customers with high-quality precision machining. Riverside businesses come to us because they expect more than just the reliable delivery of close-tolerance parts. They want a long-term partner that will make the manufacturing process less challenging and more predictable.

We’ve become an industry leader by demonstrating our commitment to customer service in every relationship, project after project and year after year. Here is how we do it.

Great Communication

Though many complex steps are required in precision machining, Riverside businesses can always find out where our work stands. We invite calls from customers, whether they need to know when an order of precision machine threaded parts will ship or when a supply of raw materials will be available. Our administrative staff provides a day-of response to their questions.

One of the reasons that we are able to answer customers promptly and with accuracy is that Price Manufacturing is a close-knit team. Members of many different functional groups—managerial, quality, and machining—work together and know the status of each project. We also use systems that track and measure the progress of our work, such as our Enterprise Resource Program (ERP). Our precision machining process gives Riverside customers confidence that their projects are moving forward as expected.

Personal Service

Our emphasis on continuous improvement extends to providing the best service possible. This means that when your engineer, agent, or business owner contacts our company, he or she reaches a person and not a voice system. It means we conduct annual customer questionnaires to find out how to improve our services. Also, it means we are available to you in ways that competitors won’t or can’t provide.

As an example, Price Manufacturing will team with a customer’s engineering representative to review design specifications, identify concerns, and recommend specific materials, equipment and processes for precision machining. Riverside companies pay nothing for this design review. We offer it complimentary because we know that the investment will improve the project and strengthen our customer relationships.

Long-term Viability

Longevity matters when you choose a precision machining company. Riverside businesses that count on their supplier need to know that they will be served reliably today, tomorrow, and into the future. To achieve this, we commit to doing work at a competitive price that ensures quality and on-time delivery.

Some of our competitors make deals to earn business in the short term. Often, however, the result is promises that cannot be kept, budgets that are unrealistic, and, sometimes, providers that go out of business and leave customers without the parts they need.

Avoid unexpected delays and costs in your supply chain by working with Price Manufacturing. We look forward to serving as your long-term partner and provider of quality parts.

Learn more about Price Manufacturing’s precision machining and customer service. Contact us online or by telephone at our Riverside-area offices: 951-371-5660.