Posted on Dec 17, 2012 in News, Technology

For over thirty years, Price Manufacturing has worked with customers to design, machine, and deliver high-grade products. As an experienced provider of precision machine parts, our company’s focus has been demonstrating our core values with every customer relationship: quality, reliability, and expertise. However, customers work with Price Manufacturing project after project and year after year for another important reason: our commitment to customer service. Here is how we do it.

Great Communication

Since we opened our doors in 1980, our precision machine parts business has kept our customers at the top of our priorities. In part, we demonstrate this by always knowing where projects stand and providing updates to customers throughout the process. For example, when a customer contacts Price Manufacturing to find out when an order of precision machine threaded parts will ship, our administrative staff responds that day to provide a status report. We respond similarly to other concerns.

One of the reasons that we are able to answer customer questions promptly and with accuracy is that Price Manufacturing is a close-knit team in which members of many different functional groups—managerial, quality, and machining—work together on projects. They know which phase a project has reached, anticipated challenges within that phase, and solutions that are available to move the project forward.

Personal Service

Our emphasis on continuous improvement is not limited to creating the highest precision machine parts. Price Manufacturing works on an ongoing basis to provide the best personal service possible. This means that when an engineer, agent, or business owner contacts our company, he or she reaches a person and not a voice system. It means we conduct annual customer questionnaires to learn in which ways we may need to better our services. Also, it means we offer our time in ways that competitors won’t or can’t.

As an example, Price Manufacturing will team with a customer’s engineering representative to review design specifications, identify concerns, and recommend specific materials, equipment and processes. This design review is complimentary to customers. We offer it because we know that the result will increase the efficiency of the project and strengthen our relationship with the businesses we serve.

Long-term Viability

With our experience as makers of precision machine parts, we know that the most important thing we can do is serve our customers reliably today, tomorrow and into the future. To achieve this, we commit to doing work at a competitive price that ensures quality and on-time delivery.

Some of our competitors make deals to earn business in the short term. Often, however, the result is promises that cannot be kept, budgets that become unreachable, and, sometimes, companies that go out of business and leave their customers without the parts they need to meet their own commitments.

Avoid unexpected delays and costs by working with Price Manufacturing. We look forward to serving as your long-term partner and provider of quality products.

Conveniently located on the edge of Riverside and San Bernardo counties and serving California, Nevada and Arizona. Learn more about Price Manufacturing’s precision machine parts. Contact us online or by telephone at 951-371-5660 to discuss your project.